Terms and Conditions Using the luna99 Platform

1. Acceptance of Terms

By accessing, registering, or using any part of the luna99 platform accessible via luna99.fun or our mobile app, you hereby acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions and Privacy Policy ours.

If you disagree with any part of these terms, you are required to stop using our platform immediately. Continued use following any changes to the terms constitutes full acceptance of the updated terms.

2. User Eligibility

To register and use luna99 services, you must meet all of the following eligibility requirements:

• Aged 18 years and above at the time of registration.
• Not residing in a country or territory where online gambling is prohibited under local law.
• Not enrolled in any active self-exclusion programme.
• Acting in your own personal capacity and not as a representative of any third party.
• Having full legal capacity to enter into a binding agreement.

Luna99 reserves the right to request proof of identity at any time to verify your eligibility. Should you fail to meet any of the above requirements, the platform reserves the right to close your account and hold all funds pending the completion of an investigation.

3. Account Registration & Identity Verification (KYC)

Each user is only permitted to hold one (1) active account on the luna99 platform. Holding more than one account, whether directly or through a third party, is strictly prohibited and may result in the closure of all associated accounts.

All information you provide during registration must be accurate, complete, and up to date. This includes your full name, date of birth, address, and an active phone number. You are responsible for updating your information should any changes occur.

KYC Process

The identity verification (KYC) process at luna99 is straightforward and can be completed in under 10 minutes via our mobile app. Required documents include:

• Valid identity card (MyKad) or passport.
• Proof of current address (bank statement or utility bill within the last 3 months).
• A selfie holding your identity document (for account ownership verification).

Withdrawals will not be processed until your KYC verification is fully completed. This is a protective measure to ensure the safety of your funds and to prevent any fraud or illicit activity.

4. Deposits, Withdrawals & Financial Transactions

Luna99 supports a variety of popular payment methods in Malaysia, including FPX, Touch 'n Go eWallet, GrabPay, Boost, and crypto assets such as USDT. All payment methods are secure and processed automatically by our system.

Deposit Limits

Minimum and maximum deposit limits vary depending on the payment method and your VIP membership tier. Generally, the minimum deposit starts from RM 20, and the maximum can reach RM 50,000 per day for the highest VIP members. Check the VIP Programme for detailed limit information.

Withdrawal Limits

Withdrawals are processed in under 5 minutes for most payment methods. The minimum withdrawal limit is RM 50, while the maximum limit depends on your VIP tier. Withdrawals exceeding the daily limit may require additional review before approval.

• Luna99 does not charge any processing fees for standard withdrawals.
• Withdrawals can only be made to the same payment method used for your deposit (in accordance with anti-money laundering policy).
• In certain cases, our team may request additional verification before approving large withdrawals.
• Funds derived from bonuses may only be withdrawn after the wagering requirements have been fully met.

5. Bonuses, Promotions & Wagering Requirements

Luna99 offers a wide range of bonuses and promotions for its members, including first deposit bonuses, reload bonuses, weekly cashback, and various periodic promotional offers. All bonuses are subject to the specific terms stated in each promotion.

Wagering Requirement

Generally, bonuses received must be wagered a specified number of times before they can be converted into withdrawable cash. The wagering requirement rate is between 15x to 40x depending on the bonus type. Exact details are stated in each promotion's terms.

• Welcome bonuses typically carry a 20x wagering requirement.
• Different games may contribute varying percentages toward the wagering requirement.
• Slots typically contribute 100%, while table games may contribute 10%–20%.
• The bonus validity period is 30 days from the date of crediting, unless stated otherwise.
• Luna99 reserves the right to cancel bonuses if there are signs of promotion abuse.

For more details on the latest offers, visit the Promotions ours.

6. Game Rules & Sports Betting

All games on the luna99 platform use a Random Number Generator (RNG) which has been certified by an independent international auditing body, ensuring every outcome is fully random and fair. Sports Betting odds are updated in real time.

Game results are final and cannot be disputed unless there is verifiable evidence of a technical failure confirmed by the system. Should any technical failure occur during a gaming session, the affected round will be voided and the wager will be returned to your account balance.

Sports Betting

All confirmed sports bets are binding. Bet cancellation is only permitted within 5 minutes of placing the bet and before the match begins, subject to specific market policies. Any bet manipulation, arbitrage betting, or exploitation of incorrect odds will result in the cancellation of the bet in question.

7. Prohibited Activities & Misuse

Users of the luna99 platform are strictly prohibited from engaging in any of the following activities:

• Using automated software, bots, or scripts to play or interact with the platform.
• Colluding with other players to manipulate game outcomes.
• Exploiting any bugs or technical vulnerabilities within the platform's system.
• Using another person's account or allowing others to use your account.
• Opening or using multiple accounts to obtain duplicate bonuses.
• Conducting any transaction related to money laundering.
• Spreading false information or defaming luna99.
• Attempting to hack, breach, or interfere with the platform's security systems.

8. Privacy & Data Protection

Luna99 takes your privacy seriously. All personal data you provide is collected, processed, and stored in accordance with Privacy Policy ours, which complies with applicable data protection laws. Your data will not be sold or shared with third parties without your explicit consent, unless required by law.

Our platform uses 256-bit SSL encryption to protect all communications between your device and our servers. Our servers are further secured by a multi-layered security system that is continuously updated to address the latest threats.

9. Responsible Gaming

Luna99 is committed to responsible gaming practices. We provide a range of self-control tools to help players manage their gaming habits, including:

• Deposit limit — Set daily, weekly, or monthly deposit limits.
• Loss limit — Limit the amount you can lose within a set period.
• Play time limit — Set a limit on the duration of your gaming sessions.
• Play break — Take a break from the platform for a period of your choice.
• Self-Exclusion — Exclude yourself from the platform temporarily or permanently.

For more information, visit the Responsible Gaming ours. Should you need assistance, our support team is available via live chat 24 hours a day, 7 days a week.

10. Account Closure & Suspension

You may close your account at any time by contacting our support team. Prior to closure, all eligible balances will be processed for withdrawal in accordance with standard procedures. Bonuses that have not met the wagering requirements will be forfeited.

Luna99 reserves the right to suspend or close any user's account without prior notice if there is a breach of these terms, suspected fraudulent activity, or upon instruction from the relevant authorities. In such cases, a thorough investigation will be conducted before any final decision is made.

11. Disclaimer & Limitation of Liability

The luna99 platform is provided "as is" without any express or implied warranties. While we strive to ensure the platform operates without interruption, we do not guarantee that the service will always be available, error-free, or suited to your specific needs.

Luna99 shall not be liable for any indirect losses, business losses, data loss, or any consequential damages arising from the use of or inability to use our platform, including loss of in-game winnings.

Gambling involves real financial risk. You are solely responsible for all betting decisions you make and any financial consequences that arise from them.

12. Applicable Law & Dispute Resolution

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or related to these terms shall first be resolved through amicable negotiation. If a resolution cannot be reached, the dispute may be referred to arbitration or a court of competent jurisdiction.

For any complaints or disputes, please contact our support team via live chat or email [email protected]. We are committed to resolving every complaint within 5 business days.

13. Amendment of Terms

Luna99 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time without prior notice. Changes will take effect immediately upon publication on the platform. Notification of significant changes will be sent via registered email or in-app notification.

It is your responsibility to review these terms periodically. Continued use of the luna99 platform after any updated terms are published constitutes your full acceptance of the amended terms.